Purchased tickets and screening cards will not be refunded. However, a screening ticket can be exchanged for another screening ticket of the same price before the start time of the original screening. If you get sick, please contact firstname.lastname@example.org or call 0400 626 126 before the screening has started. You can contact this number 11.-18.8. on weekdays between 12–6 pm and during the festival (23.-29.8.) between 10-20 daily.
If a screening gets cancelled the customer has a right to a reimbursement of the ticket price. Indirect expenses, for example travel tickets, will not be reimbursed.
There is no late entrance for sold out screenings.
The customer needs to carefully store the screening tickets and screening card code in order to avoid misuse. Espoon elokuvajuhlat ry is not responsible for lost tickets nor ticket or screening card misuse resulting from negligence.
The customer contact details asked when buying a ticket online will be used (if necessary) to contact the customer concerning details about screenings or the ticket purchase. These occasions are for example: a cancelled screening, a change in a screening time or ticket delivery problems. The contact details can also be used to collect customer feedback from the festival.
According to the recommendations of the health officials we collect contact details from all the customers who buy tickets at the box office or online. This is to track possible contagions.
If the customer signs up for the Espoo Ciné e-newsletter when buying a ticket, the customer’s email address will be added on a separate e-newsletter list.